Returns & Refunds Policy

At H.R. Higgins (Coffee-man), we take pride in the quality of our hand-roasted coffees and specialty teas. Due to the perishable nature of our products, we generally cannot accept returns on opened food items, but we are committed to resolving any issues regarding damaged goods or incorrect orders.

Return Process

• 1.
  Contact Our Team

  Notify us within 14 days of receiving your order by emailing our customer service team with your order number and details of the issue.

• 2.
  Provide Documentation

  For items that are damaged or faulty, please include clear photographs of the product and packaging to help us process your claim quickly.

• 3.
  Return Authorization

  If a return is required for non-perishable hardware or unopened items, we will provide you with a return authorization and the correct shipping address.

• 4.
  Refund Processing

  Once your return is inspected or your claim is approved, we will process a refund to your original payment method within 5-7 business days.